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PixelPoint POS FAQ

 

 

 



What is unique about PixelPoint products?

  • Uniformity. All products are developed entirely in-house to work seamlessly with one another. In fact, they are all part of each other, giving you one application to work with, cutting down implementation, training and support fees, and increasing the user experience.  

 

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What gives PixelPoint its reliability and stability?

  • At the core of all PixelPoint products is its powerful SQL engine.  This technology was specifically designed to ensure data efficiency, speed and above all reliability.  

 

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Which licenses are needed for an installation that has 3 restaurant terminals and an office PC?

  • 1x PixelPoint POS Server License
  • 2x PixelPoint POS Client Licenses
  • 1x PixelPoint POS Office License. 

 

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Does PixelPoint require a dedicated server to operate?

  • No. The volume of transactions that a particular installation produces should dictate the configuration of your LAN. For example, a high transaction environment such as a night-club or bar environment should be configured with a dedicated server. Conversely, a low transaction environment such as a fine dining environment would allow one of the POS workstations to be configured as a workstation & server.

 

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What are the recommended system requirements to run PixelPoint?

  • Server: Pentium II with 64Mb with a 2 GB hard disk drive
  • Client: Pentium 200 MHz with 32Mb with a 500mb hard disk drive
  • Microsoft Windows 95/98/ME or Windows NT/2000 
  • Any pointing device such as windows compatible touch screen technology
  • Compatible with all commercially available POS receipt printers

 

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What do I need in order to accept credit cards with PixelPoint?

You will need the following;

  • PixelPoint CreditCheck.
  • IC Verify, Datacap or Checkline, which must be purchased separately.

 

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What is the maximum number of terminals that PixelPoint can handle?

  • There is no maximum. The limits are based on the capability of the LAN.

 

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Can I use my PixelPoint 97 menu with PixelPoint?

  • A conversion utility has been provided to convert PixelPoint 97 databases to PixelPoint.

 

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Does PixelPoint offer any incentives for sites needing many terminals?

  • Yes. Discounted client add-on packages are available in a  5, 10, and 15 Pak.

 

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How do I generate my own custom reports?

  • Over 150 reports are available with PixelPoint. With each of these reports, custom 'filters' can be created to narrow the information available. These custom report configurations can be saved as new reports for frequent use. If none of the reports delivered with the system can yield the information needed, then new reports can be created by purchasing Crystal Reports, a leading report design application.

 

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How flexible is PixelPoint's user interface?

  • PixelPoint allows you to easily customize the layout of your order screen with an easy-to-use design tool. Change the size, color or position of any of the screen components such as the item grid, category grid, on-screen bill, and custom function buttons. A different order screen layout can be used on different terminals, depending on their function, to help maximize the efficiency of each of the terminals. As well, PixelPoint gives you the flexibility to design custom floor layouts. You can create pool tables, restaurant tables, the bar area, patios, and much more with the use of a Graphical Layout Design utility.

 

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How can I retrieve sales information when I'm off-site?

  • PixelPoint has designed an industry first -- SalesCall has the ability to retrieve sales and other information remotely from the POS by simply using a touch-tone telephone. For those familiar with web browsers, PixelPoint also allows the user to run ANY report over the internet using a secure browser. 

 

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What types of restaurants is PixelPoint suitable for?

  • Any eating establishment, including those located on properties requiring communications to other systems like member billing, front desk, golf resort software, and so on.

 

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How can I use PixelPoint to run multiple locations?

  • HeadOffice(tm), PixelPoint's Enterprise Software gives multi-unit operators the ability to easily collect, analyze and manage PixelPoint's POS data across an enterprise from one place, using the Internet.
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Does PixelPoint offer Redundancy?

  • Yes.  PixelPoint can recommend multiple configurations to achieve 100% uptime.

 

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